video1.0<iframe src="https://www.loom.com/embed/ff8b4ddaa597465cbca7fd83c2f4fbe4" frameborder="0" width="1152" height="864" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>8641152Loomhttps://www.loom.com8641152https://cdn.loom.com/sessions/thumbnails/ff8b4ddaa597465cbca7fd83c2f4fbe4-1709291827638.gif439.54In this video, I discuss the benefits of using coaching cards in site ISO for team lead and agent communication. I explain how coaching cards enable you to leave appreciation notes, set individual tasks, and improve the performance of your agents. I also demonstrate the two ways of creating coaching cards in site ISO. Watch this video to learn how coaching cards can help you stay in real-time contact with your agents and enhance their performance.