Skip to content

Loom Terms & Policies

Cookie Policy

This Cookie Policy describes the types of cookies and similar technologies that Loom uses, how we use them, and your options for managing cookies.

What is a Cookie?

A cookie is a small piece of information that is downloaded to your computer or mobile device to enable certain features and functionality. Cookies are intended to help you access and use websites and applications faster and more efficiently and to provide a more personalized experience. For example, cookies can help you enter a site without having to login, resume where you left off, remember your preferences, and track and analyze how you use a site so the site can be improved. The cookies we use may be associated with Loom’s domain (first-party cookies) or a third party’s domain (third-party cookies).

How We Use Cookies

We use cookies and other similar technologies such as pixels, beacons and tags for the purposes described below. The cookies we use can be categorized into four categories: essential, marketing, personalization, and analytics. Some essential cookies that we use are “session cookies,” meaning that even though they have a defined lifespan, they are refreshed each time you visit our website or application.

We use Google Analytics to measure aggregate website statistics on our website to track performance over time. Learn more about how Google Analytics uses your data. Prevent your data from being used by Google Analytics.

PurposeLifespanThird Party Cookies

Essential

Required to operate and enable basic functionality on our website. You may be able to block these cookies using your browser settings, but then parts of our website or service may not work. These cookies cannot be turned off in your Loom account settings.

1 minute to 12 monthsSegment, Fullstory, Amplitude, Cloudfront, Stripe, Datadog

Marketing

Used to deliver advertising that is more relevant to you and to measure the effectiveness of our advertising campaigns. These cookies may be set through our site by our advertising partners. If you do not allow these cookies, you will experience less targeted advertising.

1 minute to 12 monthsLinkedIn, Facebook, Google, Microsoft, and TikTok, Hubspot, Awin (Shareasale), MadKudu, PartnerStack

Personalization

Allows us to remember your preferences and settings (such as your user name, language, or the region you are in) and provide enhanced, more personal features. If you do not allow these cookies, parts of our website or service may not work properly and you will have a less personalized experience.

1 week to 9 monthsIntercom

Analytics

Helps us understand how our website performs, how you interact with our site, and whether there may be technical issues. Most analytics are collected in aggregated and anonymized form. If you do not allow these cookies, we will not be able to monitor our performance or understand how you use our website or services in order to make improvements.

1 minute to 24 monthsGoogle Analytics, Sprig

Managing Cookies

Most browsers allow you to manage how cookies are set and to clear cookies and browsing data. See your browser settings for how to do this. Be aware that if you choose not to enable or disable some types of cookies, certain features and functionality on our website may not work and your overall user experience may be worse.

You can customize your cookie preferences in your Loom account settings. We may use a cookie management tool to record consent for cookies that are not necessary for the basic functioning of our website. We may ask for your consent to use these types of cookies periodically to ensure that we stay up to date on your cookie preferences. Please note that cookies that are needed for our website to function cannot be disabled.

Also, some third-party advertising networks, like Google, allow users to opt out of or customize preferences associated with their internet browsing. Learn more about this feature from Google here. You can also opt out of interest-based targeting provided by participating businesses through the Digital Advertising Alliance at http://youradchoices.com and the European Interactive Digital Advertising Alliance at http://www.youronlinechoices.eu/.

Contact Us

If you have any questions regarding this policy or how we use cookies, please contact us at privacy@loom.com.