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Loom for Support

Elevate your support experience

Discover a whole new way to delight customers and reach resolutions faster.

Support team member sharing product walkthrough for client.
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Why Support teams use Loom

  • To provide visual support
  • To improve self-serve content
  • To streamline collaboration
  • To accelerate team onboarding

When text just isn’t enough

Clear up confusion and resolve complex issues faster using async video messaging.

  • Bring customers up to speed

    Make it easy for customers to understand a product or concept using video to share information and demonstrate next steps.

  • Record in seconds and share instantly

    Loom’s ultrafast uploads let you record a message, copy a link, and share your video message with customers in a flash.

  • Work video into your workflow

    Share and embed your videos in email, chat, and anywhere else you support your customers.

4 Reasons Your Customer Support Process Needs Video

Features

  • Calls-to-action

    Add links to help articles and other resources from within your video.

  • Engagement insights

    See who’s watched, for how long and how your CTAs are performing.

  • Content security

    Restrict viewing by email address and add password protection.

  • Custom branding

    Add your logo to your video’s share page and customize the video player’s colors.

Say goodbye to dull help docs

Make it simple for customers to help themselves by adding engaging, easy-to-follow videos to your support docs.

Help Center showing an embeddded loom to provide video context

Collaborate across teams

Use Loom to share feedback and troubleshoot problems across internal teams even faster.

  • Get answers from the experts

    Loop in teammates and share critical information in context without playing a game of telephone.

  • Share product feedback

    Document and record customer feedback in detail by recording your screen and sharing your thoughts.

  • Spotlight and squash bugs

    Spend less time describing bugs and more time solving them by capturing your screen to document any issues.

My teammates and I love using Loom! It has saved us hundreds of hours by creating informative video tutorials instead of long emails or 1-on-1 trainings with customers.

Erica GoodellCustomer Success at Pearson

Onboard, update, and stay aligned

Collect and organize all the information your team needs in one easy-to-access place.

  • Ramp up agents faster

    Record onboarding training so new hires can learn the ins-and-outs of your business and get up to speed fast.

  • Keep teams informed

    Quickly share information to keep your team in the loop on product changes, inbound trends, and new bugs.

  • Celebrate your team’s success

    Video is powerful and personable. Use it to celebrate promotions, performance, and important moments.

Explore more ways to use Loom

See All Use Cases

More than 14 million people across 200,000 companies choose Loom

Loom creates an ongoing visual and audible experience across our business and enables our employees to feel part of a unified culture and company.
Tyson Quick

Tyson QuickCEO at Postclick

Loom, with the little face bubble in the corner, is so powerful. It works so much better than traditional formats, where an audio track runs over animation or a slideshow. Having a real face in the corner adds personality and brings the storytelling to life.
Chris Radtke

Chris RadtkeSr Director of Content Marketing at Braze

Running a remote engineering organization, I can unequivocally say that we'd be lost without Loom. It enables rich async messaging with better context than written word. And using it for demos in our Code Reviews has yielded far less buggier code and a QA mindset.
Eric Nograles

Eric NogralesDirector of Engineering at Crossbeam

Loom enables us to maximize our impact as a distributed company by helping us collaborate and share ideas more easily.
Andrew Reynolds

Andrew ReynoldsDesign Lead at MetaLab

Loom creates an ongoing visual and audible experience across our business and enables our employees to feel part of a unified culture and company.
Tyson Quick

Tyson QuickCEO at Postclick

Loom, with the little face bubble in the corner, is so powerful. It works so much better than traditional formats, where an audio track runs over animation or a slideshow. Having a real face in the corner adds personality and brings the storytelling to life.
Chris Radtke

Chris RadtkeSr Director of Content Marketing at Braze