Loom for Support
Support with the power of video
Discover a whole new way to delight your customers and accelerate resolutions.
For Mac, Windows, iOS, and Android
Why Support teams use Loom
Provide visual support
Improve self-serve content
Accelerate team onboarding
When text just isn’t enough
Clear up confusion and resolve complex issues faster with video messages.
Make it easy to understand:Create simplicity for customers by leveraging the power of video to share information and show them next steps.
Record in seconds, share instantly:Ultrafast uploads and share links copied to your clipboard let you get your message across seamlessly.
Flexible for any workflow:Easily share videos in email, chat, or anywhere else you support your customers.
Add links to help articles and additional resources right in your video.
See who’s watched, for how long and the performance of your CTAs.
Restrict viewing by email address and add password protection.
Add your logo to share pages and customize the video player colors.
Goodbye dull help docs
Help customers help themselves by supplementing your support docs with engaging videos that are easy to follow.
Collaborate across teams
Use Loom to share context and troubleshoot problems with internal teams even faster.
Get answers from the experts:Loop in teammates and share contextual information without all the back-and-forth.
Share product feedback:Capture customer feedback with more detail and deeper insight than a simple tag can do.
Log bugs with more detail:Spend less time describing bugs and show others exactly what you see.
Onboard, update, and stay aligned
Collect and organize all the information your team needs in one easy-to-access place.
Ramp agents faster:Record onboarding training so new hires can learn the ins-and-outs and get up to speed on their own.
Update and inform:Quickly share information to keep your team in the loop on product changes, inbound trends, and new bugs.
Celebrate the team:From keeping the inbox empty to announcing promotions, use Loom to give more meaningful recognition.