Loom for Support
Elevate your support experience
Discover a whole new way to delight customers and reach resolutions faster.
For Mac, Windows, iOS, and Android
Why Support teams use Loom
- To provide visual support
- To improve self-serve content
- To streamline collaboration
- To accelerate team onboarding
When text just isn’t enough
Clear up confusion and resolve complex issues faster using async video messaging.
- Bring customers up to speed
Make it easy for customers to understand a product or concept using video to share information and demonstrate next steps.
- Record in seconds and share instantly
Loom’s ultrafast uploads let you record a message, copy a link, and share your video message with customers in a flash.
- Work video into your workflow
Share and embed your videos in email, chat, and anywhere else you support your customers.
Features
- Calls-to-action
Add links to help articles and other resources from within your video.
- Engagement insights
See who’s watched, for how long and how your CTAs are performing.
- Content security
Restrict viewing by email address and add password protection.
- Custom branding
Add your logo to your video’s share page and customize the video player’s colors.
Say goodbye to dull help docs
Make it simple for customers to help themselves by adding engaging, easy-to-follow videos to your support docs.
Collaborate across teams
Use Loom to share feedback and troubleshoot problems across internal teams even faster.
- Get answers from the experts
Loop in teammates and share critical information in context without playing a game of telephone.
- Share product feedback
Document and record customer feedback in detail by recording your screen and sharing your thoughts.
- Spotlight and squash bugs
Spend less time describing bugs and more time solving them by capturing your screen to document any issues.
My teammates and I love using Loom! It has saved us hundreds of hours by creating informative video tutorials instead of long emails or 1-on-1 trainings with customers.
Erica GoodellCustomer Success at Pearson
Onboard, update, and stay aligned
Collect and organize all the information your team needs in one easy-to-access place.
- Ramp up agents faster
Record onboarding training so new hires can learn the ins-and-outs of your business and get up to speed fast.
- Keep teams informed
Quickly share information to keep your team in the loop on product changes, inbound trends, and new bugs.
- Celebrate your team’s success
Video is powerful and personable. Use it to celebrate promotions, performance, and important moments.
Explore more ways to use Loom
More than 14 million people across 200,000 companies choose Loom
For Mac, Windows, iOS, and Android
Loom creates an ongoing visual and audible experience across our business and enables our employees to feel part of a unified culture and company.
Tyson QuickCEO at Postclick
Loom, with the little face bubble in the corner, is so powerful. It works so much better than traditional formats, where an audio track runs over animation or a slideshow. Having a real face in the corner adds personality and brings the storytelling to life.
Chris RadtkeSr Director of Content Marketing at Braze
Running a remote engineering organization, I can unequivocally say that we'd be lost without Loom. It enables rich async messaging with better context than written word. And using it for demos in our Code Reviews has yielded far less buggier code and a QA mindset.
Eric NogralesDirector of Engineering at Crossbeam
Loom enables us to maximize our impact as a distributed company by helping us collaborate and share ideas more easily.
Andrew ReynoldsDesign Lead at MetaLab
Loom creates an ongoing visual and audible experience across our business and enables our employees to feel part of a unified culture and company.
Tyson QuickCEO at Postclick
Loom, with the little face bubble in the corner, is so powerful. It works so much better than traditional formats, where an audio track runs over animation or a slideshow. Having a real face in the corner adds personality and brings the storytelling to life.
Chris RadtkeSr Director of Content Marketing at Braze