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Quick Tips From Loommates: Ask How Something Works

It’s a common enough scenario: You’re figuring out how a new-to-you tool works, and there isn’t anyone nearby whom you can tap on the shoulder to ask for help.

You start typing a Slack message or an email to a teammate, only to stop and scratch your head because you’re not even sure how to describe what you’re looking at … 

How do I find and turn off this setting — is it this thingy in the right column of the account page? That’s called a “toggle,” right? Better look that up before I call it the wrong thing and look ignorant in front of my coworker ...

Before you know it, you’ve spent five minutes just trying to articulate a question that would have taken 10 seconds to ask someone who was looking over your shoulder at the same screen. 

That’s where Loom shines. 

Once you have Loom installed, it’s ridiculously easy to just start recording and narrating what you see. The link is ready to shoot over to your recipient as soon as you’re done. And you’ve communicated your issue far more efficiently and effectively than you would have if you’d tried to explain it via text.

Here’s a video message I sent to our Product Design Lead, Brittany Layton, asking how I could preview a blog post in staging before publishing it live to the site.

Loom is the ideal communication channel for submitting certain kinds of support requests, too! When you’re using another company’s product and you think something might be broken or you can’t figure out how something works in the UI, it’s incredibly useful to submit a video walkthrough of what you’re experiencing in your request for support. The support team will know how to answer your question right away, saving a ton of back-and-forth communication.

Once I got in the habit of sending looms to ask these kinds of questions, I wanted to kick myself for all the cumulative hours I’ve wasted trying to ask how things work in text-only form. It’s so much easier and faster to record and share a quick video!

Plus, if the request isn’t super-urgent, it’s more respectful of others’ time to send a loom than it is to interrupt someone nearby to come look at something for you. This way, they can respond in their own time — ideally, with a loom of their own!

(P.s. With Loom for iOS, this works great for asking questions about your iPhone and iPad too!)


May 6, 2020

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